Privacy Policy
This privacy policy explains how we use any personal data we collect about you.
What information do we collect about you?
We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete a web form, customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies. You can read about how we use cookies here.
How will we use the information about you?
We collect information about you to process your order, manage your account and, if you agree, to contact you about other products and services we think may be of interest. Creative Lead Ltd will not share your information with other companies for marketing purposes. Third-party suppliers are sometimes used to complete your order, fulfil a service you have requested or provide marketing support. For example, using a courier service or registering a domain name. We supply them with minimal information to fulfil their obligations.
Marketing
We would like to send you information about products and services which may be of interest to you, but we can only do this if you give us explicit permission. We may also use your data to customise the marketing messages you receive. If you have consented to receive marketing, you may opt out later. You have a right, at any time, to stop us from contacting you for marketing purposes. You can update your preferences by contacting us by phone, email or post.
Access to your information, correction and deletion
You have the right to request a copy of the personal information that we hold about you. We will respond to your request within 30 days. If you would like a copy of some or all your personal information, please email or write to us. We may make a small charge for this service if multiple requests are made for the same information. We want to make sure that your personal information is accurate and up to date. You can request us to do this at any time by phone, email or post.
You can ask for your details to be removed from our system and deleted. On occasion we may need to reject your request. If keeping your personal information is required to comply with legal obligations or we have a legitimate interest for keeping it, we will explain this to you.
Other websites
Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.
Complaints procedure
If you are unhappy about any aspect of us holding your personal data or how it is used, contact us straight away. We prefer communication to be made in writing so that we have a record of our correspondence. Please see https://ico.org.uk for further information of your data protection rights as an individual.
Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 23rd July 2019.
How to contact us
If you have any questions about our privacy policy or information we hold about you, please contact:
Jennifer Nicholson, Data Co-ordinator
Telephone: 01686 624 258
Email: hello@creativelead.uk
Write to: Creative Lead Ltd, Hillside, Cefn Mawr, Newtown, Powys SY16 3LB